Return & Exchange policy

Last Updated: July 2026

At Aura Craft, customer satisfaction is our priority.

Return & Exchange Policy

• Products can be exchanged within 7 days of delivery.
• Items must be unused, unwashed, and with original tags.
• Exchange is only available for size issues or damaged/incorrect products.
• We do not offer refunds. We only provide exchanges.
• Sale items are not eligible for exchange unless damaged.

How to Request an Exchange

Contact us through:

📞 Phone: 0348 6994402
📧 Email: auracraftpk@gmail.com

Please provide:

• Order Number
• Product Name
• Reason for Exchange
• Photos (if the product is damaged)

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Shipping Charges

• Customers are responsible for return courier charges unless we sent the wrong or damaged item.

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Contact Us

📍 Address: Main Bazar Addha Daska Road, Sialkot
📞 Phone: 0348 6994402
📧 Email: auracraftpk1@gmail.com